Chromebook Support Guide
This page is intended to provide parents and students with basic troubleshooting resources. In the event that you're having persistent issues with your Chromebook or Google account, please submit a trouble ticket request by clicking here.
Google Support Articles
This article covers basic usage of the camera and microphone, and is a good starting point for adjusting settings related to them. In the event that you accidentally denied camera/mic permissions for Google Meet to access, this support article will provide steps needed to re-enable them. Before proceeding with any steps in this article, please make sure nothing is obstructing the camera/mic (such as tape).
This article covers general troubleshooting and general usage for Google Meet - including issues related to joining a video call or presenting during a call. Please note that certain security options are enabled on students accounts which prevent actions such as creating a Google Meet video call (students can only join a Google Meet call established by a teacher).
Power cycling your Chromebook
Occasionally you might experience a performance hiccup which can best be resolved by power cycling the Chromebook. This also allows the Chromebook to update its operating system as well as fetching the latest user/security settings for student accounts. To do this, hold down the power button for 6 seconds (located on the upper right of the keyboard) until the power light turns green (if its plugged in) or off (if its unplugged). Press the power button again to turn the Chromebook back on.
If the light near the power plug is blue, the Chromebook is currently powered on.
If the light near the power plug is green, the Chromebook is powered off and charging from the AC adapter.
If the light near the power plug is off, the Chromebook is powered off.
Performance issues (lag, stuttering, distortion, etc)
The Chromebooks issued by Cinnabar are capable of handling light to moderate performance needs (i.e: word processing while in a Google Meet), however please be mindful that having multiple tabs, windows, or apps open will heavily impact the overall performance. Most Chromebook performance issues can be resolved with mindful browser usage.
For best performance:
Close non-essential tabs.
Close other apps.
Reduce the size of the Google Meet window.
Other factors which can impact overall performance include your internet bandwidth and how many people are using your internet connection. If multiple people are downloading and streaming content at the same time, this can have an impact on your overall speeds. For more information about your internet connection speeds, please contact your internet service provider (ISP).
Common technical support numbers for ISPs in Sonoma County:
Sonic.net: (707) 547-3400
Please note: when contacting your ISP, it might help to provide them the results of a bandwidth test beforehand. This can be done by going to https://www.speedtest.net/ then pressing “Go”.
Creating and emailing a screenshot
There may be certain instances where providing a screen shot of your issue is helpful in diagnosing your problem. This can be accomplished by doing the following:
1.) Hold down CTRL and press the Show Windows key (shown below). The resulting screen shot is automatically saved to your students Google Drive.
2.) To attach the screenshot while composing or replying from your students Gmail inbox, click on the “Insert File using Google Drive” option (shown below). The screenshot is labeled “Screenshot” followed by the date and time it was taken. Double click on it and it will be automatically attached to the email.
As an alternative to this process, a picture of the screen can be taken with a cell phone camera and sent to the teacher via email, or to Cinnabar support after a request has been opened.